Cisco Jasper - IoT Success Stories

As published on - 27th September, 2017

“Jupl uses Control Center to ensure reliable sharing of health data from their Samsung smartwatches, giving wearers peace of mind and instant access to care givers and emergency services, anywhere they are.”

Alan Brannigan, CEO

Optimizing connected healthcare with reliable connectivity management

As our world population is booming, people are living longer, and healthcare costs continue to skyrocket, there’s an increasing need to innovate access and delivery of long-term care. The Internet of Things (IoT) is making that possible, enabling companies like Jupl to change the future of healthcare. As an emerging leader in Personal Emergency Response Systems (PERS), Jupl designs connected wearable hardware and software that continuously monitors, records and analyzes critical physiological parameters to give wearers and their families increased independence and peace of mind.

Jupl develops IoT-enabled healthcare technology that gives seniors the freedom to live independently.

Based in New Zealand and Australia, Jupl’s connected healthcare solutions serve customers across the globe in Asia-Pacific regions, Europe and the UK, as well as North America. The company, founded in 2012, credits Cisco Jasper with helping them rapidly expand into more international markets by leveraging the extensive global network of Cisco Jasper mobile service provider partners.

Increasing mobility for an aging population

Jupl’s home monitoring solution addresses the challenge of the evolving mobile lifestyle, with smart technology that goes beyond the boundaries of the home environment. Their technology leverages a two-way voice-capable Samsung 3G smartwatch (that’s connected to a cellular network) and pairs with a powerful cloud platform, the Virtual Biometric Network (VBN), which securely captures sensitive health information from the wearer. Healthcare providers can deliver more proactive care by bundling the tablet-accessible Jupl solution and smart wearables with their own 24/7 services to deliver round-the-clock care for vulnerable individuals who live or work independently.

“We want people to be wearing devices in a non-intrusive way, that keeps their dignity, and allows them to get a good level of care from their family or care provider,” explains Gui Feijo, general manager at Jupl in Australia.

Providing wearables is helping Jupl better serve PERS users, and delivering the highest service reliability is mission critical. In addition to monitoring the wearer’s physical state, the smartwatch tracks the wearer’s location via GPS, so help can be sent where and when needed. It also sends alerts to others such as caregivers and family members for health and coverage issues, or even if the wearer’s device has a low battery.

“In particular, dementia sufferers can easily wander out of their safety zones. Using IoT allows us to provide a level of mobility and 24/7 care to our customers that we haven’t been able to offer before,” says Jupl CEO and co-founder, Alan Brannigan.

Ensuring reliable connected care with Control Center

To accelerate testing, deployment and debugging of the connected wearable devices, Jupl has convenient mobile tablet access to Cisco Jasper Control Center. The automated connectivity management platform is “one of the first ports of call for working out communications issues with devices in the field,” notes Brannigan.

Control Center gives them real-time visibility into the connectivity status of all their devices, anywhere in the world, and mobile access to remote diagnostic tools like Spotlight equip them to find and fix problems quickly. As an example, the company experienced several cases during field testing where a device in the field lost connection. As always, the challenge was determining the root cause – was it unusual behaviour due to device code? Was it a problem with the wireless modem? Or was it a network issue?

“By logging into Control Center, we could see the device was communicating to some degree, and by sending a command from Spotlight, we forced the unit to come back online remotely. The customer was blissfully unaware of the fix behind the scenes,” explains Brannigan.

Simplifying operations to scale rapidly

Jupl launched their connected solution with the help of Spark, a leading cellular service provider in New Zealand. Growing rapidly ever since, Jupl has been able to eliminate the complexities of scaling to new markets, thanks to Cisco Jasper’s partnerships with mobile service provider groups worldwide. And Control Center automation enables Jupl to deploy devices on new mobile networks with no manual intervention.

“Moving into new countries is easier because we’re using Control Center across all the different telecom providers. It saves time and money because we don’t have to use any new processes or rewrite APIs for managing connectivity,” says Brannigan.

He adds that, “Leveraging Cisco Jasper’s global footprint has been an enormous help for a company of Jupl’s size and reach.”

Jupl also reduces operating expenses by using a Control Center API and automated rules to monitor connectivity billing for all their devices, and dynamically adjust rate plans to avoid unexpected data overages. Managing the billing on their own helps Jupl simplify their customers’ experience, and ensure the company delivers reliable services at the lowest possible cost.

Real IoT results with Cisco Jasper Control Center:

  • Faster time to market – Jupl offers independence to active adults with their Samsung healthcare IoT wearables, using automation to quickly launch and manage connected services.
  • Reliable services – To ensure mission-critical uptime, Jupl relies on 24/7 monitoring and mobile access to remote diagnostics to rapidly find and fix connectivity issues.
  • Lower operational costs – Billing APIs help Jupl track data usage, and automated rules dynamically adjust rate plans to control costs.